Terms of Service

By accessing or using any service provided by Crafters Apex ("we", "us", "our"), including but not limited to our web panel, API, and hosted infrastructure, you ("User", "Customer") agree to be bound by these Terms of Service ("ToS"). If you do not agree to these terms, you must immediately cease using our services.

We reserve the right to update or modify these Terms at any time. Continued use of our services following any changes constitutes your acceptance of the revised Terms. We will notify active customers of material changes via the email address on file.

You must be at least 13 years of age to use Crafters Apex. Users between the ages of 13 and 18 must have parental or guardian consent. By creating an account, you represent that you meet these eligibility requirements.

Accounts may only be created by natural persons. Automated account creation is strictly prohibited.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

You may not share, sell, or transfer your account to another person without prior written consent from Crafters Apex.

We reserve the right to terminate or suspend any account that we, in our sole discretion, believe has been compromised, is in violation of these Terms, or poses a risk to our infrastructure or other customers.

You must provide accurate information when you register and keep it up to date. One person may not create multiple accounts to avoid a suspension, a ban or a limit. If you sign in with Discord, Google or GitHub, you remain responsible for the security of that account. You must tell us immediately if you suspect unauthorized access to your account, and you are responsible for all activity carried out through it until you do.

Crafters Apex provides the hosting, cloud infrastructure and digital services described in its current catalog. These include containerized hosting for Discord bots and general-purpose automation, plus unmanaged virtual private cloud infrastructure through Microsoft Azure. Services are delivered on a subscription basis and subject to the specifications shown at checkout. Availability and provisioning may depend on independent infrastructure, authentication, payment, DNS, control-panel and platform providers.
Unmanaged VPS / pure IaaS. All VPS plans are unmanaged infrastructure. You receive administrative access through SSH and are responsible for installing, configuring, updating, patching and backing up the software you choose to run, including Pterodactyl, CyberPanel, databases and background processes.

We strive for a 99.9% monthly uptime guarantee as detailed in our Service Level Agreement (SLA). Planned maintenance windows are excluded from SLA calculations. We will provide advance notice of scheduled maintenance when possible.

We may modify, suspend, or discontinue a service with reasonable advance notice where practicable. If a bot-hosting subscription expires, only the server linked to that subscription may be suspended; the account and the customer's other servers or subscriptions are not automatically cancelled. See Section 6 for the per-server lifecycle. We may act without advance notice when reasonably necessary to address an urgent security, legal or infrastructure risk.

You agree to use our services only for lawful purposes. Prohibited activities include, but are not limited to:

• Launching or facilitating DDoS, DoS, or any form of network attack.
• Mining cryptocurrency or performing computationally intensive tasks unrelated to bot operation.
• Hosting, storing, or distributing malware, ransomware, or any malicious code.
• Sending spam, phishing content, or unsolicited bulk messages.
• Violating any applicable local, national, or international law or regulation.
• Infringing on the intellectual property rights of any third party.

A suspected or confirmed violation may result in a warning, restriction, suspension or termination of the affected service, depending on its seriousness, evidence and recurrence. We may act immediately when reasonably necessary to address an urgent security, safety or legal risk; otherwise, we will normally provide notice and a reasonable opportunity to respond or remediate. Any refund is handled under our Refund Policy and applicable law. For details, see our Acceptable Use Policy.

Prices are displayed in US Dollars (USD) unless otherwise stated. Subscriptions are billed in advance on the recurring cycle shown at checkout.

Payment processing via Whop. Whop processes payments and recurring billing. We do not receive or store full card numbers or security codes. Whop is an independent provider and its own terms govern its payment services; our commitments about our website, checkout integration and server provisioning remain governed by these Terms and applicable law.

A separate subscription for each bot server. Each bot-hosting subscription is linked to one server. From the dashboard, cancellation applies only to the selected server's subscription; it does not cancel, renew or change any other server subscription on the account. Cancellation stops future renewal and normally takes effect at the end of the paid billing period, subject to the status shown by the payment provider and applicable law.

After expiry. When a bot-hosting subscription expires without renewal, only its linked server may be locked or suspended. Expiry, cancellation or reloading the dashboard does not by itself delete that server or reactivate its subscription. The account owner can separately choose to delete the expired server through the dashboard; confirmed deletion permanently removes its server data and cannot be undone. Keep independent copies of important files before expiry or deletion.

VPS non-payment. VPS plans have a 72-hour grace period after a failed renewal; the virtual machine may be deallocated during that period. If payment remains unresolved through 96 hours, the VM, attached disks and available backups may be permanently deleted as described at checkout and in the Refund Policy.

If you have a billing concern, we ask you to open a private ticket in our official Discord server first whenever reasonably possible. Include the account email, affected server or subscription, transaction date and a short description; never send a password, full payment-card details, one-time code or secret token in a ticket.

We will review the information, explain what we can confirm, and make reasonable efforts to correct a billing, checkout or provisioning error. For incidents involving Whop, Supabase, Cloudflare, Azure or another provider, we will distinguish what is within our control from what is being investigated by that provider and share relevant updates when available.

Using a payment provider's dispute process, contacting a bank or card issuer, reporting suspected unlawful conduct, or exercising a non-waivable statutory right is not, by itself, fraud or a breach of these Terms. A good-faith complaint, refund request, review or criticism is not grounds for retaliation.

We may investigate credible evidence of intentional payment fraud, account takeover or abuse of dispute processes. Any protective action will be proportionate to the risk, limited to the affected account or server where practicable, and taken subject to applicable law. We will provide a reason and a way to contact us where doing so is lawful and safe.

We offer a 7-day money-back guarantee for eligible new bot-hosting subscriptions. VPS plans are subject to the separate Refund Policy; high-cost infrastructure plans are not automatically covered by the 7-day guarantee. If you are not satisfied, you may request a full refund within 7 calendar days of your initial payment. Refunds requested after this period are issued at our sole discretion.

You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period and no partial refunds are issued for unused time. For full details, see our Refund Policy.

Ownership. Crafters Apex is a service and brand owned and administered by Crafters Corporation. The Crafters Apex name, original logos and visual identity, original website text and design, and other materials created for the service are intellectual property owned by Crafters Corporation or its licensors, as applicable. This clause identifies ownership; it does not represent that any particular trademark registration has been granted.

Use of materials. You may not copy, modify, distribute, sell, or use Crafters Corporation's protected brand assets or original materials except as needed to use the service or with written permission. Third-party names, logos, software and marks remain the property of their respective owners.

You retain full ownership of any code, files, or data you upload to our servers. By using our services, you grant us a limited license to store, copy, and transmit your content solely for the purpose of providing the services.

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential or punitive damages arising from the service. This paragraph does not exclude liability that cannot lawfully be excluded, including any mandatory consumer remedy or liability for fraud or intentional misconduct where applicable law does not permit exclusion.

Any lawful limit on our total liability will be applied only to the extent enforceable under the law that applies to the particular claim. Nothing in these Terms removes a right or remedy that cannot be waived by agreement.

Operator and jurisdiction details must be completed before publication: Crafters Apex is a service/brand owned and administered by Crafters Corporation. The corporation's exact registered legal name, registration details, address, governing-law jurisdiction and dispute forum have not been verified or provided for this draft. Confirm these details and the selected forum with qualified counsel before public use; do not infer formal registration from the brand-ownership statement. Until then, this draft does not designate an exclusive court or arbitration provider. Mandatory rights in the place where a customer lives remain unaffected.

Crafters Apex provides an official mobile application for managing your servers. The application is currently only available for download directly through our official website. While we plan to release the application on the Google Play Store in the future, we do not have a set release date.

Third-Party Sources: We are not responsible for any damages, malware, or compromised accounts resulting from downloading or installing the application from unofficial, third-party websites or platforms that claim to be verified by us. You should only download the application from our official channels.

Application Functionality: The mobile application is designed exclusively for server administration (e.g., managing files, console access, power actions). You cannot purchase plans, manage memberships, or handle billing through the application. All billing, plan upgrades, and membership management must be performed through our official website.

You are solely responsible for the bots, code, files, data and configuration you run on our servers (“Customer Content”) and for the way they behave, including towards the users and communities they serve. By using the service you confirm that:

• You own your Customer Content or have the rights and licenses needed to host and run it.
• Your bots comply with the Terms of Service and Developer Policy of every platform they connect to, including Discord.
• Your Customer Content does not infringe anyone’s rights and does not break any applicable law.
• You will protect your own tokens, API keys and credentials. Anything done with a credential you expose is your responsibility.

We do not review Customer Content in advance and we do not endorse it. We act on it only as described in our Privacy Policy and Acceptable Use Policy.

The service relies on independent providers, including Microsoft Azure, Cloudflare, Supabase, Whop, Pterodactyl/Wings and platforms your bot connects to, such as Discord. Their services, decisions and availability are outside our direct control and are also subject to their own terms. If an issue appears to originate with a provider, we will explain the known facts, what we can and cannot control, and any next steps or updates available. We remain responsible for our own integration, configuration, security practices and commitments. A provider incident does not automatically decide whether a refund, credit or other remedy is due; the applicable policy and mandatory law govern.

You are responsible for keeping independent copies of your code, files, databases and configuration. Unless a backup feature is expressly available, no backup is promised; any available backup may be incomplete or unrestorable. Expiry or cancellation alone does not automatically delete a bot server. If you select the dashboard's delete action for an expired server, its files and data are permanently removed and cannot be recovered. We may also remove data when reasonably required for security, legal compliance or infrastructure operations, subject to applicable law and any notice required.

Each plan includes a fixed amount of CPU, memory, storage and bot slots, shown on the plan page and at checkout. You agree to keep your usage within those limits and within the purpose of the service (running bots and automation). We may throttle, stop or suspend a process that consumes resources in a way that harms other customers or the platform, as set out in our Acceptable Use Policy.

We may suspend or terminate an affected account or server when reasonably necessary to address a material policy violation, legal requirement, credible security risk, non-payment or payment reversal. We will normally provide notice and a reason, unless notice is prohibited, would create a security risk or would materially worsen an urgent incident. A good-faith payment inquiry or dispute alone does not require automatic deletion of all servers or data. You may cancel each bot-server subscription separately from the dashboard.

On termination, your right to use the service ends immediately. Sections that by their nature should survive termination (including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification and dispute resolution) continue to apply.

Some features, plans and tiers shown on our website or dashboard (for example CraftersPro, CraftersPlus and the higher tiers on the plans page) are labeled “Coming Soon”. These are not available for purchase, the details and prices shown may change, and we make no commitment to launch them or to launch them on a particular date. Beta or preview features are offered as is and may change or be removed at any time.

Prices are shown in US Dollars at checkout before you pay. We may change prices, plans or resource allocations for future billing cycles. When a change affects an active subscription, we will notify you in advance by email or in the dashboard, and you may cancel before the change applies. Upgrades and downgrades are processed through our checkout page and follow the billing rules in Section 6. Taxes, where applicable, are calculated and collected by our payment processor.

How we collect, use, share and protect personal data is described in our Privacy Policy and our Cookie Policy, which form part of these Terms. By creating an account you confirm that you have read them.

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free or free of harmful components. Our uptime commitment is limited to what is stated in our SLA, and the credits described there are your sole remedy for downtime.

You agree to defend, indemnify and hold harmless Crafters Apex, its owners, staff and providers from any claim, loss, liability, damage and expense (including reasonable legal fees) arising from your Customer Content, your use of the service, your violation of these Terms or of the law, or your violation of the rights of a third party.

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, power or network failures, attacks that exceed the mitigation capacity of our providers, actions of governments, failures of third-party providers, or labor disputes.

• Entire agreement: these Terms, together with our Privacy, Cookie, Acceptable Use, Refund and SLA documents, are the full agreement between you and us about the service.
• Severability: if a provision is found unenforceable, the rest stays in effect and the provision is applied to the extent allowed.
• No waiver: not enforcing a right at a given time does not mean we give it up.
• Assignment: you may not transfer your account or these Terms without our written consent. We may transfer them as part of a reorganization or sale of the business.
• Notices: we may notify you by email, through the dashboard or on this website. For ordinary technical, billing and subscription support, start with a private ticket in our official Discord; legal, privacy and access alternatives are listed on the Contact page.
• Language: these Terms are written in English. If a translation exists, the English version prevails.

If you have questions about these Terms, please contact us via our Contact page. We aim to respond within 2 business days.