Refund & Cancellation Policy

If you are not fully satisfied with an eligible first-time bot-hosting subscription, you may request a full refund within 7 calendar days of the initial payment. The window begins when the payment is processed, not when you first use the service. The exclusions in Section 2 and any non-waivable legal rights still apply.

To request a refund, open a private ticket in our official Discord server and include "Refund Request", your account email, the affected server/subscription and transaction date. If you cannot access Discord, use the email alternative on our Contact page. Approved refunds are sent through Whop to the original payment method; processing time depends on Whop and the payment provider.

The 7-day money-back guarantee applies to:

• First-time purchases of eligible bot-hosting plans (Coal, Copper, Iron and Redstone).
• Requests submitted within 7 calendar days of the initial payment date.

The 7-day guarantee does not apply to:

• Renewal charges. Recurring billing charges are non-refundable except in exceptional circumstances.
• Where permitted by applicable law, accounts suspended or terminated after a confirmed material violation of the Terms of Service or AUP. This does not remove any mandatory refund right.
• Plan upgrades or additional resource purchases.
• VPS plans are excluded from the automatic guarantee because Azure infrastructure costs begin during provisioning.
• Transactions reasonably determined to involve fraud, subject to applicable law and any mandatory consumer rights.

Refund requests submitted after the initial 7-day guarantee window are reviewed case by case under this policy and applicable law. Circumstances we may consider include:

• Documented service failures that we failed to adequately resolve within a reasonable timeframe.
• Unplanned downtime exceeding the SLA limits not compensated through SLA credits.
• Billing errors or duplicate charges.

Approved out-of-window refunds will typically be issued as account credits rather than cash refunds, unless the error was on our part.

Each bot-hosting subscription belongs to one server. Cancelling from a server's subscription card affects only that server's subscription; other servers and subscriptions on your account continue unchanged. Cancellation normally stops renewal at the end of the current paid billing period, and the service remains available until that date unless a separate safety or legal suspension applies.

After a bot-hosting subscription expires, only its linked server may be locked or suspended. Expiry does not automatically delete the server. The account owner can separately choose the delete action for that expired server in the dashboard; once confirmed, deletion permanently removes the server and its data and cannot be undone. Download any files you need before deletion. We do not guarantee backups or indefinite retention after expiry.

VPS non-payment follows the VPS-specific 72-hour grace period; the VM may be deallocated and may be permanently deleted after 96 hours of continued non-payment. Cancellation does not automatically refund unused time. A refund request is reviewed under this policy and applicable law.

Once a refund is approved, please allow:

• Credit/Debit cards: 5–10 business days to appear on your statement.
• PayPal: 1–3 business days.
• Account credits: Applied within 24 hours to your next invoice.

Payments are processed by Whop and approved refunds are returned through the original payment route when available. We encourage you to open a private Discord support ticket first so we can investigate a billing concern, but this request does not restrict any right to contact Whop, a bank/card issuer, a regulator or another lawful channel. Good-faith disputes are not treated as fraud solely because they were raised. Taxes, where applicable, follow the treatment required by law and the payment provider.

Plan changes are processed from our checkout page. Plan changes and add-ons are not covered by the 7-day guarantee, as stated in Section 2. Features and plans marked “Coming Soon” cannot be purchased, so no payment or refund applies to them. VPS plans are provisioned only after payment confirmation and are not covered by the automatic 7-day guarantee.

For refund or cancellation questions, open a private ticket in our official Discord server and identify the specific server subscription. If Discord is unavailable to you, use the fallback contact method listed on our Contact page.