Discord Ticket Support (Start Here)
Open a private ticket for technical issues, account access, subscription cancellation, refunds, provisioning failures and incidents involving a third-party provider. Include the affected server/subscription and error details; never include passwords, full card details, login codes or secret tokens. Response times vary with severity and provider investigations.
Join our Discord →Privacy, Legal & Discord Access
Use email for privacy/data requests, legal notices, DMCA correspondence, or if you cannot access Discord. For ordinary support, please open a ticket first when possible. Do not email passwords or payment-card details.
support.craftersbotshosting@gmail.com →Abuse & Emergency Report
For reporting DDoS attacks, malware distribution, illegal content, or other urgent security concerns. We highly recommend using our Discord ticket system for these reports as it's actively monitored.
Report via Discord →Legal & DMCA
Crafters Apex is a service and brand owned and administered by Crafters Corporation; its original brand identity and materials belong to the corporation. This ownership notice does not claim that any particular trademark registration has been granted. For copyright notices, DMCA correspondence, legal matters or law-enforcement requests, use email or a dedicated private Legal ticket; do not post legal or personal information in a public channel.
Email Legal →Respectful support policy
Please keep tickets focused on one issue and communicate respectfully with the staff member handling your request. Threats, harassment, discriminatory slurs, doxing, repeated personal attacks and abusive language are not acceptable. We may warn, pause or close abusive tickets and apply proportionate moderation for serious or repeated conduct.
Respectful criticism, questions about service failures, refund requests and lawful complaints are welcome. Raising a concern in good faith is not, by itself, a reason to restrict your account. If an incident involves a provider such as Whop, Supabase, Cloudflare or Azure, we will distinguish the provider's systems from our own integration and share the information and updates available to us.
What to Include in Your Message
For Support Requests
- Your account email address
- Server ID or name
- Description of the issue
- Any error messages or screenshots
- Steps you've already tried
For Abuse Reports
- Description of the abusive activity
- Evidence: logs, screenshots, packet captures
- Your IP address or server affected
- Timestamp(s) of the incidents
- Contact information for follow-up
For DMCA Notices
- Identification of the copyrighted work
- URL or location of the infringing content
- Your contact information
- Statement of good faith belief
- Electronic or physical signature